Publica is a company created and owned by four Councils to deliver great services locally.
Although the catalyst for creating Publica was the requirement to save costs, the Councils see this as an opportunity to benefit from shared working, shared expertise and shared resources. Our ambitions for Publica are:
- To be a great service provider
- To be a great place to work
- To support our member councils to deliver their ambitions
- To be a growing and improving company
What brings us together as a team from all four Councils are our shared values. At Publica we put our customers first. We provide excellent service to our local communities, the councils and clients we support and our colleagues. Our aim is to have a reputation for service that is second to none, and we do that by staying true to our shared values. This is the way we work and how we make our customers smile. These values are:
AUTHENTIC We act genuinely and transparently. We do the right thing for our customers, our organisation and each other.
MODERN We are not set in our ways. We are constantly looking to find ways to innovate and do things smarter.
FLEXIBLE We are agile – adapting how and what we do to meet the demands of our customers, our colleagues, our local communities and the needs of the modern world.
THOUGHTFUL We take pride in delivering a great service, taking the time to understand and care about our customers and their needs.
In November 2017, employees from Forest of Dean, Cotswold and West Oxfordshire District Councils, transfer into Publica and continue to provide services for local residents. The Councils will continue to be responsible for the standard of services that are provided as well as setting strategy, policy and making decisions.